Last updated: 20.02.2026

1. Introduction

MPS ÁGUA, LDA ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from:
https://aguaqui.pt/
We comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection laws.

2. Data Controller Information

Company Name: MPS ÁGUA, LDA
NIF: 518493938
Address:
2735-340 Sulim Park, Pav. 74
Estrada De Paço De Arcos
Alto Da Bela Vista
Agualva Cacém, Sintra
Portugal
Email para questões de privacidade: [email protected]

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party provider)
  • Information submitted via contact forms
  • Account login credentials

3.2 Information Collected Automatically

  • IP address
  • Browser type and device information
  • Usage data
  • Cookies and tracking data

4. How We Use Your Data

We process your personal data for the following purposes:

  • To create and manage user accounts
  • To process and fulfill orders
  • To provide customer support
  • To respond to inquiries via contact forms
  • To manage payments and transactions
  • To improve our website and services
  • For analytics and performance tracking
  • To comply with legal obligations

Legal bases under GDPR include:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • User consent (where applicable)

5. Payment Processing

Payments are processed securely via:
Revolut Business Merchant
We do not store full payment card details.
Payment data is handled directly by the payment processor in accordance with their privacy and security policies.

6. Third-Party Data Sharing

We may share personal data with trusted third-party service providers, including:

  • Zoho CRM (Customer Relationship Management)
  • Google Analytics (Website analytics)
  • Facebook Pixel (Marketing and advertising tracking)
  • Revolut Business Merchant (Payment processing)

These providers process data only as necessary to perform services on our behalf and in accordance with GDPR.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Analyze traffic and user behavior
  • Improve user experience
  • Deliver targeted advertising

We use:

  • Google Analytics
  • Facebook Pixel

You may manage or disable cookies through your browser settings.
Where required by law, we request your consent before placing non-essential cookies.

8. Data Retention

We retain personal data until the user requests deletion, unless a longer retention period is required by law (e.g., accounting or tax obligations).

9. Your Rights Under GDPR

As a user located in the European Union, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion ("Right to be Forgotten")
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us via email [email protected].
You also have the right to lodge a complaint with the Portuguese Data Protection Authority:
Comissão Nacional de Proteção de Dados (CNPD)
https://www.cnpd.pt/

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

11. International Data Transfers

Some third-party service providers (e.g., Google, Facebook, Zoho) may process data outside the European Economic Area (EEA).
Where applicable, appropriate safeguards such as Standard Contractual Clauses are used to ensure data protection compliance.

12. Account Deletion and Data Requests

Users may request:

  • Account deletion
  • Access to stored personal data
  • Correction of inaccurate data

Requests can be submitted via email and will be handled within the legally required timeframe.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be published on this page with a revised "Last updated" date.